Operations Manager Berlin
Tour guide recruiting:
- Identification and recruitment of highly qualified tour guides
- Reviewing applications and conducting interviews
- Ensuring that all tour guides have the necessary qualifications and licenses
Tour Guide Placement:
- Assignment of appropriate tour guides to the planned tours and trips
- Manage and update tour guide database
- Ensuring tour guides are familiar with the requirements of each trip
Software management:
- Efficient use and management of the Guide Cockpit to place tour guides
- Training and supporting tour guides in using the Guide Cockpit
- Regular updating of information in the Guide Cockpit
Customer communication:
- First point of contact for customer inquiries regarding tour guides and their availability
- Provide customers with information about assigned tour guides
Tour guide management:
- Monitor tour guide performance and provide feedback and training as required
- Ensuring that all administrative tasks related to tour guides are completed properly
Quality assurance:
- Conduct quality checks and feedback rounds with tour guides and customers to improve service quality
You…
- Ideally, have already been able to gain some initial work experience in tourism
- are characterized by a proactive and independent way of working
- are flexible (not just locally).
- think in business terms
- good with people and answer the phone for the 37th time in high season
You…
- can work wherever you want: at home, on your favorite island, in our offices in Berlin or London, in one of our partner hotels in England, Scotland, Ireland, France, Norway…
- receive subsidized language courses
- will receive support for your further training in the form of various training courses
- can expect short decision-making processes and open communication
- could also go on tour and add some variety to your everyday work routine
- speak and write English fluently
We look forward to getting to know you!
Operations Manager London
Tour Guide Recruiting:
- Identifying and recruiting highly qualified tour guides.
- Reviewing applications and conducting interviews
- Ensuring that all tour guides have the required qualifications and licences
Tour Leader Placement:
- Assigning suitable tour leaders to scheduled tours and trips.
- Managing and updating the tour leader database
- Ensuring tour leaders are familiar with the requirements of each trip
Software management:
- Efficient use and management of Guide Cockpit for tour leader placement.
- Train and support tour guides in the use of the Guide Cockpit
- Regular updating of information in the Guide Cockpit
Customer communication:
- First point of contact for customer enquiries regarding tour guides and their availability.
- Providing information about assigned tour guides to customers
Tour Guide Management:
- Monitor performance of tour guides and provide feedback and training as required
- Ensure that all administrative tasks related to tour guides are properly completed
Quality Assurance:
- Conduct quality checks and feedback rounds with tour guides and clients to improve service quality.
You…
- ideally already have some work experience in tourism
- have a proactive and independent way of working
- are flexible (not only in terms of location)
- think in business terms
- are good with people and answer the phone for the 37th time during the high season
You…
- can work wherever you want: at home, on your favourite island, in our offices in Berlin or London, in one of our partner hotels in England, Scotland, Ireland, France, Norway…
- get subsidised language courses
- receive support for your further education in the form of various training courses
- you can expect short decision-making processes and open communication
- you could also go on tour and thus add some variety to your working day
- speak and write German fluently
We look forward to getting to know you!
Type of position: full-time, permanent, freelance
Place of work: Home office, Offices in London & Berlin (Germany)
Job Types: Freelance, Zero hours contract
Salary: £20,000.00-£35,000.00 per year
Benefits:
- Company events
- Employee discount
- Flexitime
- Language training provided
- Work from home
Schedule:
- Flexitime
- Weekend availability
Education: Bachelor’s (preferred)
Experience: Operations management: 1 year (preferred)
Tourism: 1 year (preferred)
Language: German (required)
